exceptional customer service

A Shout Out to the Mpls Contractor Service Center

  We think we have some great people working at Hirshfield’s and it’s always nice when our customers agree with us. Thanks, Elliot for exceeding this customer’s expectations. Hi Steve, I wanted to take a moment and let you know you have a great team.  Your staff is always extremely helpful and pleasant while doing...
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Customer Appreciation

We want our customers to have a good experience at Hirshfield’s. Sometimes we get it right, sometimes not so right. Last week two Hirshfield’s customers took time to write a thank you to Jim (Robbinsdale) and Kathy (Hirshfields’s Design Resource Showroom.)  Expertise and customer service are what impressed these two customers. Store Manager: At your...
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Kudos to Kathy!

This is an email we received from Amy, a Hirshfield’s customer who worked with Kathy over at Hirshfield’s Design Resource. Kudos to Kathy on exceptional customer service, and thanks to Amy for the fantastic email! Hi Kathy, Thought you might be interested in a painting update. I finally got around to painting our family room...
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Exceptional Customer Service – Nick

Dear Hirshfield’s, I would just like to say how pleased I was with the service Nick Benson offered me in custom mixing paint for my latest project. He was exceedingly friendly and eager to please. He remixed a new batch of paint to make the match to my wallpaper and it wasn’t an easy task....
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Whether you are a first-time painter or expert DIYer, the professionals at Hirshfield’s want to make sure your next home improvement project is a successful one! Bring us your questions because we want to help! We recently received a nice email from a customer who had a wonderful experience at the Hirshfield’s in Apple Valley...
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Color center at Hirshfield's Eden Prairie

More Exceptional Customer Service… Hirshfield’s

At Hirshfield’s, we don’t treat our customers well just for the recognition. We do it because it is part of our mission to share our knowledge and ensure that every customer is treated with respect. However, letters like this remind us just how important exceptional customer service is. We always love hearing about our customers’...
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hirshfield's sign

Exceptional Customer Service

Every so often we receive an unsolicited note from a satisfied customer. Why “every so often?” Is it because our company only performs at an exceptional level “every so often?” We’d like to think not, but a little self doubt does help keep one at the top of their game. Countless times I’ve shared positive...
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