Every so often we receive an unsolicited note from a satisfied customer. Why “every so often?” Is it because our company only performs at an exceptional level “every so often?” We’d like to think not, but a little self doubt does help keep one at the top of their game. Countless times I’ve shared positive feelings with friends and colleagues about a rewarding shopping experience or interaction with a sales associate. But I’ve never followed up with direct feedback to that individual. I’m admittedly guilty. No excuse. Shame on me. I’ll try to do better. I will try. It might make me a better customer.

But let me share this “every so often” note that arrived today:

“I would like to commend Jeff in your Edina store for exceptional customer service as he’s helped me on a couple of occasions. He worked with me on a staining project and was able to track down additional stain from your various locations that I needed at the last minute and Jeff recently helped me with another project. It isn’t often that customer service is exceptional in any business, so I feel it’s necessary to let him know that he displays great customer service and knowledge. He thanks me by name which is an added bonus.”

– Terry L.

Thank you, Terry. And thank you, Jeff.

Exceptional customer service. Exceptional customer.

Since Frank and Elizabeth Hirshfield opened their first store in 1894, it has been our mission to do the best job possible meeting customer needs and solving customer problems. Hirshfield’s. People and products you can trust.