Friday Finds: Letters of Appreciation

Orange room by Benjamin Moore

It’s always a special treat when our customers take time to send a letter or e-mail of appreciation about one of Hirshfield’s hard-working staff. It makes everyone’s day.

Here are letters of appreciation for the exceptional customer service given by Hirshfield’s employees Beth, Charene, and Mike.

Dear Beth:

I just wanted to drop you a note to thank you for your great service!

I know I was frazzled when I walked into the store, after spending the morning with various building suppliers, I was anticipating more obstacles! How nice to experience the ‘Hirshfield’s difference’ – I appreciated your professionalism in helping with the selection of the exterior colors for my home – thanks for making the process fun and with great results!

I will look forward to the next meeting with the builder, colors in arm, and placing my order!

Thanks so much!


Mr. H.,

My mother-in-law and I walked into the Coon Rapids store last Sunday, 4/22 at 4:25 p.m.

We looked at paint chips, then started asking questions at 4:45.

Charene answered them patiently, completely, and professionally.

She brought Mike into the conversation when I asked about full spectrum paints.

Mike looked up information, gave us technical specs, and made recommendations, including discussing the painter that my mother-in-law is working with.

We shut down the store. Mike cheerfully stayed at least 20 minutes after closing, making himself available until he answered all of our questions.

We appreciate Charene’s and Mike’s passion, knowledge, and fine customer service – going the extra mile.

Thank you.

We’ll be back.

Coon Rapids

Dear Mr. Hirshfield,

This letter is to commend Beth Zentis, your Hirshfield employee at the Woodbury store in City Center West.

On April 4 we went to the store with two of our large living room pictures in hopes of getting paint to darken the wooden frames. Beth was most helpful in trying to find the shade of dark brown that would work to compliment each picture. We tried a couple different colors and then Beth suggested the perfect solution.  Beth took a paint chip and topped it with some semi-opaque metallic paint. Wow-that was exactly what we needed on those frames, which are now hanging in our living room!

Beth was most helpful, knowledgeable and eager to assist us in solving our problem. Our Hirshfield’s store is most fortunate to have Beth as an employee!


W & M

 If  you see something in our stores that can be improved upon, please let us know. We want all our customers to have a good experience at Hirshfield’s. Thanks for supporting a locally owned company, we truly appreciate your business.
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